Frequently Asked Questions What is HabibiStay? HabibiStay is a platform that connects travelers with verified hosts offering unique accommodations throughout Saudi Arabia. We provide secure booking, quality stays, and 24/7 support for a seamless travel experience. How do I become a host? To become a host, visit our Host Registration page. Provide property details, photos, and pricing. After verification, you can list your property and start earning. Is my payment information secure? Yes. We partner with trusted payment gateways to ensure all transactions are encrypted and secure. Your personal and payment details are protected using industry-standard security measures. Can I cancel my booking? Cancellation policies vary by property. Check the listing’s specific policy before booking. Some listings offer free cancellation up to a certain date, while others may have stricter terms. What types of properties are listed on HabibiStay? We feature a variety of accommodations including villas, apartments, chalets, and traditional guesthouses. Each property is verified to ensure comfort, cleanliness, and authenticity. How do I leave a review for a property? After your stay, log in to your HabibiStay account, visit your bookings page, and select the property you’d like to review. You can rate your experience and share feedback that helps future guests. Are there any service fees? Yes, we charge a small service fee to cover our platform and support costs. The exact amount is displayed during the checkout process before you confirm your booking. Can I contact the host directly before booking? For security and privacy reasons, contact details are not shared until a booking is confirmed. However, you can send messages and inquiries through our secure platform’s messaging system before finalizing your reservation. What if I need help during my stay? Our support team is available 24/7. If you experience any issues, you can reach out via the contact section of our website, or by using the customer support phone number provided in your booking confirmation. Do you offer long-term stays or monthly rentals? Yes, some of our hosts offer long-term stays or monthly rental options. Filter your search results by stay length or contact our support team for assistance in finding properties that fit your long-term stay requirements.Help on Your Reservations How do I check the status of my reservation? Log in to your HabibiStay account and go to the “My Bookings” section. There, you can view the status of all your reservations, including upcoming, active, and past stays. Can I modify my reservation dates after booking? Changes depend on the property’s policies. If allowed, visit “My Bookings,” select the reservation you want to modify, and click “Change Dates.” If the option isn’t available, please contact our support team for assistance. How do I cancel a reservation? Go to “My Bookings,” select the reservation you wish to cancel, and click “Cancel Booking.” Be sure to review the property’s cancellation policy beforehand to understand any applicable fees or refund eligibility. Will I receive a confirmation email after booking? Yes, a confirmation email with all the booking details will be sent to the email address associated with your account. If you don’t see it, check your spam folder or contact support. Can I book multiple properties for the same dates? Yes. You can have multiple reservations simultaneously as long as you meet the property requirements and availability. However, be mindful of cancellation policies and overlapping stays. How do I know if my reservation request was accepted? If you made an instant booking, it’s confirmed immediately. For request-to-book listings, you’ll receive a confirmation email once the host accepts your request. You can also check the booking status in your account. Can I add extra guests after I’ve booked? This depends on the property’s capacity and policies. If extra guests are allowed, update the guest count in “My Bookings.” If you have trouble, message the host through the platform or contact our support team. What if I need to extend my stay? If the property is available for additional nights, you can request to extend your stay through “My Bookings.” If not, consider booking another property or contacting support for alternatives. How do I apply a promo code or discount to my reservation? Enter your promo code during checkout before confirming the booking. If the code is valid, the discount will be applied and reflected in the total price. Who do I contact if I have a problem with my reservation? If you experience any issues, reach out via the “Contact Us” page or use the 24/7 support number provided in your booking confirmation. Our support team is always ready to assist.